Give your agents superpowers

Empower teams with the tools to solve customer problems the first time.

Get in touch
A set of mobile screens showing Zoa’s range of consumer experiences. From EV smart charging to home energy management to automated email responses.

Focus on the customer

With a full view of your customer in one place, agents can solve problems quickly and correctly

Communication timeline

Payments

Tariffs

Meter readings

Smart meters

Dataflows

Supply points

EVs

An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.

Resolve issues in one click

Agents can solve complex problems with simple, streamlined flows. Plus, automated processes save time and reduce human error. The result? Customer and agent happiness rise and costs fall.

Fix the root cause first time

Suggested actions bring critical account issues to the surface and let agents solve them in real-time.

An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.
An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.

Route cases to the right agent

Our AI understands a query’s intent and directs it to the agent with the skills to solve it. This way agents are equipped to resolve it right away.

Feeling energised by what’s possible?