Give your agents superpowers
Empower teams with the tools to solve customer problems the first time.
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Focus on the customer
With a full view of your customer in one place, agents can solve problems quickly and correctly
Communication timeline
Payments
Tariffs
Meter readings
Smart meters
Dataflows
Supply points
EVs
Resolve issues in one click
Agents can solve complex problems with simple, streamlined flows. Plus, automated processes save time and reduce human error. The result? Customer and agent happiness rise and costs fall.
Fix the root cause first time
Suggested actions bring critical account issues to the surface and let agents solve them in real-time.
Route cases to the right agent
Our AI understands a query’s intent and directs it to the agent with the skills to solve it. This way agents are equipped to resolve it right away.
Feeling energised by what’s possible?
