The AI email bot designed for energy

Reduce your backlog by up to 35% with an email bot that responds instantly and takes account actions.

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A set of mobile screens showing Zoa’s range of consumer experiences. From EV smart charging to home energy management to automated email responses.

Recognises and responds instantly

Automated Help responds to more than 40 different types of energy-specific consumer needs.

Designed, built and fine-tuned in the energy industry, using our uniquely trained large language model - it's far smarter than your average email bot.

An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.
An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.

Taking action so your agents don’t need to

From meter readings to refunds, agents can cut down on some of their most time-intensive and manual jobs.

Automated Help can take an account action and respond within 90 seconds, and it keeps working when your support agents have gone home.

An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.

Control communication and measure success

Use our templated emails out of the box or create your own responses and link out to additional help or knowledge content.

Understand how responses perform with the Automated Help dashboard - track engagement, resolution and feedback metrics.

An email from a customer containing meter readings. Zoa’s email bot automatically identifies the meter readings and submits them.

Connects to your existing systems

By connecting to your CRM, billing and ticketing systems,  Automated Help knows your customers’ account context and is able to act when it needs to.

See what Automated Help can do