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Automated Help responds to more than 40 different types of energy-specific consumer needs.
Designed, built and fine-tuned in the energy industry, using our uniquely trained large language model - it's far smarter than your average email bot.
From meter readings to refunds, agents can cut down on some of their most time-intensive and manual jobs.
Automated Help can take an account action and respond within 90 seconds, and it keeps working when your support agents have gone home.
Use our templated emails out of the box or create your own responses and link out to additional help or knowledge content.
Understand how responses perform with the Automated Help dashboard - track engagement, resolution and feedback metrics.
By connecting to your CRM, billing and ticketing systems, Automated Help knows your customers’ account context and is able to act when it needs to.